FAQ

+ What is Teff?

Teff is a fine grain, packed with nutrients and similar to millet or quinoa. Because it is a small grain, it cooks quickly. It comes in a variety of colours, from a pale, white seed to a darker, brown grain.

+ HOW DOES TEFF TASTE?

Great! It has a mild, yet slightly nutty flavour that is unique and delicious.

+ HOW DO I COOK WITH TEFF?

Teff flour is easy to cook with. Simply replace all-purpose flour with the same quantity of teff in cakes, breads and biscuits.Check out our easy teff recipes for inspiration.

+ IS TEFF GLUTEN FREE?

Yes, there is no gluten in teff, making it suitable for people who need to eat gluten-free.

+ WHAT IS TEFF’S NUTRITIONAL VALUE?

There is no difference nutritionally between brown and white teff.

*Percentage Daily Intakes are based on an average adult diet of 8700Kj.

+ IS WILDNEE TEFF ORGANIC?

Yes, our teff is certified organic by ACO

+ WHAT IS THE BEST BEFORE DATE OF TEFF FLOUR?

Teff lasts for many months when stored in an air-tight container out of direct sunlight. We recommend consuming your teff within X months of purchase. Your teff flour will have a best before date indicated on the packaging.

+ WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept Paypal, Visa, MasterCard and American Express.

+ HOW IS MY ORDER PACKAGED AND POSTED?

Your purchase is securely packaged to avoid damage in transit and posted with Australia Post.

+ IS MY ONLINE PAYMENT SECURE?

Yes,the payment process is heavily encrypted to protect your private credit card information. We invest in the best tools available to ensure our site is totally safe and secure.

+ WHAT ARE THE POSTAGE COSTS?

Domestic freight charges:

• Buy 1-2 shipping capped at $9.45
• Buy 3-4 shipping capped at $12.90
• Buy 5-8 shipping capped at $14.90
• Buy 9 or more and shipping is free

Please contact us for postage costs on international orders.

+ HOW LONG DOES MY ORDER TAKE TO ARRIVE?

Please allow up to seven days for your delivery to arrive within Australia. International orders vary depending on your location.

+ WHAT IF MY ORDER ARRIVES AND IT IS DAMAGED?

We take every care with packaging to ensure safe transit of your order. However, if your package arrives damaged please contact us and we will arrange an exchange or replacement.

+ CAN I HAVE A REDUCED RATE FOR BULK ORDERS?

Please contact us to discuss your requirements and depending on our stock levels and your order requirements, we may be able to assist with special pricing.

+ CAN I STOCK WILDNEE TEFF IN MY STORE?

Yes, please contact us or visit our stockists page for more information.

+ WHAT IS YOUR RETURN POLICY?

We undertake to replace any product delivered to you that is faulty. If you wish to return a faulty product, you must notify us through our designated info@wildnee.com.au email within 5 working days of delivery. If we are unable at the time of return to replace or exchange returned goods, we undertake to reimburse your credit card for the amount initially debited for the purchase excluding delivery charges.

+ WHAT IS YOUR SECURITY POLICY?

We use encryption tools to ensure your payment information and personal information is kept safe. Credit card details are never stored on our system.

+ WHAT IS YOUR PRIVACY POLICY?

Any information we collect is kept strictly secured and encrypted. We use the information you’ve supplied only to process your order, and if necessary, contact you about your order. We don’t pass your information on to third parties unless it’s required to complete your order (such as providing your address to post your order).